Shipping policy

ORDER PROCESSING
Please allow 24 - 48 hours to process your order. An email will be sent when your order has been shipped or is ready for pickup.

Please ensure the provided shipping address is accurate before completing the order, we can not redirect orders once items have left our warehouse.

STORE PICKUP
Pickup Address: 4476 Chesswood Drive, Unit 12, North York, Ontario, Canada M3J 2B9
Pickup Hours: Monday to Friday 9:00am - 4:00pm (except statutory holidays)

ORDERS SHIPPED WITHIN CANADA
If you are ordering online, shipping charges will be calculated and displayed at checkout. When your order is ready to be shipped, you will receive an email with real-time tracking information.
Please allow 2-7 business days, depending on shipping destination, for orders shipped by Canada Post Expedited service for in-stock items. Delivery for non-stocked or custom items varies, we will email you approximate lead time.

For items not listed on our online store, for large quantities, custom orders, or items that require freight service, please email us your request at sales@irapak.ca indicating items and quantities you wish to order with your address and postal code, we will send you a quote and approx. lead time

LOCAL DELIVERY
We offer local delivery. For details please call 416-630-0420 or email us at sales@irapak.ca

INTERNATIONAL SHIPPING
We do not offer international shipping at this time.

CUSTOM FREIGHT QUOTE
Shipping quotes for large quantities available, please call 416-630-0420 or email us at sales@irapak.ca

DAMAGES DUE TO SHIPPING
In the event that your order arrives damaged in any way, please email us as soon as possible at sales@irapak.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sales@irapak.ca